Here are answers to a few Frequently Asked Questions:
1. When is payment due? Typically a deposit is due within a week or two of booking the reservation. Final payment dates depend on when the hotels and attractions require final payment. This is usually 30-45 days prior to arrival.
2. What size and types of vehicles do you use? I charter buses from Kelly Tours and their North Carolina charter bus division; The Starship. In most cases the bus will be a 56 passenger but other sizes are available. Kelly Tours is the leading provider of group and student travel in the South with over 20 years of experience.
3. What happens if you have to cancel a trip reservation.? If I can rebook the reservation, you will receive a full refund. If I can't rebook, then I only keep any expenses that I cannot recover. These vary but usually involve the hotel and sometimes the attraction ticket. To protect yourself, I recommend purchasing travel insurance. I can also issue you a credit for a future trip.
4. What happens if Trips by Patty has to cancel a trip due to Acts of God, such as Tropical Storms/Hurricanes. I attempt to reschedule the trip. If I cannot find a date that suits most passengers, the trip will be cancelled and you will be issued a refund. If the trip is rescheduled yet you cannot come on this date, you will receive a full refund.
5. What happens if Trips by Patty requires a minimum number of people to operate the trip and you don't reach the minimum.? The best option is to consider opening the trip up to other passengers. I can announce the trip to my database of travelers and that usually helps us reach the minimum number. Otherwise, I will cancel the trip and you will receive a refund.
These are all good questions! Please use the contact form or email me at tripsbypatty@gmail.com with your questions.
Patty
1. When is payment due? Typically a deposit is due within a week or two of booking the reservation. Final payment dates depend on when the hotels and attractions require final payment. This is usually 30-45 days prior to arrival.
2. What size and types of vehicles do you use? I charter buses from Kelly Tours and their North Carolina charter bus division; The Starship. In most cases the bus will be a 56 passenger but other sizes are available. Kelly Tours is the leading provider of group and student travel in the South with over 20 years of experience.
3. What happens if you have to cancel a trip reservation.? If I can rebook the reservation, you will receive a full refund. If I can't rebook, then I only keep any expenses that I cannot recover. These vary but usually involve the hotel and sometimes the attraction ticket. To protect yourself, I recommend purchasing travel insurance. I can also issue you a credit for a future trip.
4. What happens if Trips by Patty has to cancel a trip due to Acts of God, such as Tropical Storms/Hurricanes. I attempt to reschedule the trip. If I cannot find a date that suits most passengers, the trip will be cancelled and you will be issued a refund. If the trip is rescheduled yet you cannot come on this date, you will receive a full refund.
5. What happens if Trips by Patty requires a minimum number of people to operate the trip and you don't reach the minimum.? The best option is to consider opening the trip up to other passengers. I can announce the trip to my database of travelers and that usually helps us reach the minimum number. Otherwise, I will cancel the trip and you will receive a refund.
These are all good questions! Please use the contact form or email me at tripsbypatty@gmail.com with your questions.
Patty
