Here are answers to a few Frequently Asked Questions:
1. When is payment due? Typically a deposit is due within a week or two of booking the reservation. Final payment dates depend on when the hotels and attractions require final payment. This is usually 30-45 days prior to arrival.
2. What size and types of vehicles do you use? I rent from professional, licensed transportation companies. Vehicle sizes are 47 and 55 passenger. My primary transportation partner is Cape Fear Coach Lines in Wilmington. I love them! They offer superior equipment, drivers and customer service.
3. What happens if you have to cancel a trip reservation.? If I can rebook the reservation, you will receive a full refund. If I can't rebook, then I only keep any expenses that I cannot recover. These vary but usually involve the hotel and sometimes the attraction ticket. To protect yourself, I recommend purchasing travel insurance. I can also issue you a credit for a future trip.
4. What happens if Trips by Patty has to cancel a trip due to Acts of God, such as Tropical Storms/Hurricanes. I attempt to reschedule the trip. If I cannot find a date that suits most passengers, the trip will be cancelled and you will be issued a refund. If the trip is rescheduled yet you cannot come on this date, you will receive a full refund.
5. What happens if Trips by Patty requires a minimum number of people to operate the trip and you don't reach the minimum.? The best option is to consider opening the trip up to other passengers. I can announce the trip to my database of travelers and that usually helps us reach the minimum number. Otherwise, I will cancel the trip and you will receive a refund.
These are all good questions! Please use the contact form or email me at tripsbypatty@gmail.com with your questions.
Patty
1. When is payment due? Typically a deposit is due within a week or two of booking the reservation. Final payment dates depend on when the hotels and attractions require final payment. This is usually 30-45 days prior to arrival.
2. What size and types of vehicles do you use? I rent from professional, licensed transportation companies. Vehicle sizes are 47 and 55 passenger. My primary transportation partner is Cape Fear Coach Lines in Wilmington. I love them! They offer superior equipment, drivers and customer service.
3. What happens if you have to cancel a trip reservation.? If I can rebook the reservation, you will receive a full refund. If I can't rebook, then I only keep any expenses that I cannot recover. These vary but usually involve the hotel and sometimes the attraction ticket. To protect yourself, I recommend purchasing travel insurance. I can also issue you a credit for a future trip.
4. What happens if Trips by Patty has to cancel a trip due to Acts of God, such as Tropical Storms/Hurricanes. I attempt to reschedule the trip. If I cannot find a date that suits most passengers, the trip will be cancelled and you will be issued a refund. If the trip is rescheduled yet you cannot come on this date, you will receive a full refund.
5. What happens if Trips by Patty requires a minimum number of people to operate the trip and you don't reach the minimum.? The best option is to consider opening the trip up to other passengers. I can announce the trip to my database of travelers and that usually helps us reach the minimum number. Otherwise, I will cancel the trip and you will receive a refund.
These are all good questions! Please use the contact form or email me at tripsbypatty@gmail.com with your questions.
Patty
